Privacy Policy – Hoki178 Malaysian Player Data Protection

Information We Collect

Hoki178 collects various types of information to enable us to provide a safe, fair, and quality service to you as a Malaysian player. We follow a data minimisation principle — meaning we only collect what is strictly necessary, nothing more.

1.1 Information You Provide Directly

When you register or use the hoki178 platform, you may provide us with the following information:

• Full name as it appears on your official Malaysian identity document (MyKad or passport)
• An active Malaysian mobile number
• Email address (if registered)
• Payment method details – including information related to your Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX account via Maybank2u or CIMB Clicks
• Identity verification documents during the KYC process (such as photos of your MyKad or passport, and proof of address)
• Additional information you voluntarily provide when interacting with the hoki178 customer support team

1.2 Automatically Collected Information

When you access the hoki178 platform, our systems automatically record certain technical information required for the platform to operate securely and smoothly:

• Your device's IP address (used for security verification and fraud prevention)
• The type and version of the web browser or application you are using
• Device type (smartphone, tablet, or laptop)
• Your device's operating system
• The date and time of each access to the hoki178 platform
• Pages and sections you visit within the platform
• Betting session data including bet type, amount, and outcome
• Cookie information and similar tracking technologies (see Section 5)

1.3 Financial Transaction Information

For every deposit and withdrawal transaction on hoki178, we record the following information for legal compliance and account management purposes:

• The amount and date of each deposit and withdrawal
• Payment method used (Touch 'n Go, GrabPay, DuitNow, FPX and others)
• Transaction reference number
• Transaction status (successful, pending, or failed)

How We Use Your Data

Hoki178 uses collected information solely for legitimate and necessary purposes. We do not use your data for anything unrelated to providing you with our betting platform services.

The following are the primary purposes for which hoki178 uses your data:

• Account Management: Creating, verifying and managing your hoki178 account, including the login process, account suspension and account closure.
• Transaction Processing: Processing deposits and withdrawals using the Malaysian payment methods you have registered, including identity verification for withdrawals that require KYC.
• Legal Compliance: Meeting KYC requirements, anti-money laundering (AML) obligations, and reporting to relevant authorities as required by law.
• Platform Security: Detecting and preventing fraud, unauthorised access, multiple account usage, and any activity that violates hoki178's Terms & Conditions.
• Customer Support: Enabling the hoki178 support team to help you resolve any account, betting or payment issues you encounter.
• Platform Improvements: Analysing usage patterns in aggregate (not individually) to understand how players use the hoki178 platform and identify opportunities to improve the user experience.
• Responsible Gambling: Monitoring betting patterns to identify players who may benefit from responsible gaming support, in line with hoki178's commitment to player well-being.
• Communications: Sending you important account notifications, transaction updates, promotions (with your consent), and policy updates.

Hoki178 does not use your data to make automated decisions that significantly affect you without human involvement, except in the context of automated security systems designed to protect the integrity of the platform.

Sharing Information with Third Parties

Hoki178 takes a cautious and limited approach to sharing player data. Our core principle is straightforward: we do not share your personal information with any third party for marketing or commercial purposes without your explicit consent.

However, there are limited circumstances in which hoki178 may need to share your information with third parties:

3.1 Technical Service Providers

Hoki178 works with a select group of carefully vetted technical service providers to operate the platform. These include cloud computing service providers, payment gateway providers for processing Touch 'n Go, GrabPay, DuitNow, and FPX transactions, as well as cybersecurity service providers. All parties are bound by strict confidentiality agreements and may only use your data for specifically defined purposes.

3.2 Legal Requirements

Hoki178 may be required to disclose player information to relevant authorities when:

• A court order or lawful directive has been issued by law enforcement authorities
• Required to comply with anti-money laundering and counter-terrorism financing laws
• There are mandatory reporting obligations to the relevant regulatory authorities

In all such cases, hoki178 discloses only the minimum information necessary and will endeavour to inform you of such disclosure where permitted by law.

3.3 What We Do NOT Do

Data Security Measures

Hoki178 invests seriously in security infrastructure to ensure your personal and financial data is protected to the highest standard at all times. Security is not an add-on for us – it is the foundation of everything we build.

Here are the key security measures we have in place:

• Data Encryption in Transit: All communications between your device and the hoki178 platform are secured with TLS (Transport Layer Security) protocol using AES-256 encryption. This means that even if someone were to intercept your communications, they would not be able to read the content.
• Stored Data Encryption: Sensitive data stored within hoki178's systems, including account information and transaction history, is encrypted using industry-standard encryption protocols.
• Strict Access Controls: Only hoki178 staff who require access to your data in order to perform their authorised duties are permitted to access it. All staff access is logged and monitored.
• 24/7 Security Monitoring: hoki178's cybersecurity team continuously monitors the platform to detect and respond to any threats or suspicious activity in real time.
• PCI DSS Compliance: All payment processing at hoki178 complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring your financial information is handled in the most secure manner possible.
• Regular Penetration Testing: hoki178 conducts regular security testing by independent security experts to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication: hoki178 offers two-factor authentication (2FA) for additional account login security. We encourage all players to enable this feature.

While hoki178 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe – by using a strong password, not sharing your login credentials with anyone, and promptly reporting any suspicious account activity to the hoki178 support team.

Cookies & Tracking Technologies

Hoki178 uses cookies and similar tracking technologies to keep the platform running properly, enhance your user experience, and maintain the security of your session. Below is an explanation of the types of cookies we use:

You can manage cookie usage through your web browser settings. However, disabling essential cookies may affect the functionality of the hoki178 platform and could prevent you from logging in or placing bets.

Your Privacy Rights as a hoki178 Player

As a Malaysian player on the hoki178 platform, you have privacy rights that we are committed to respecting and making easy to exercise. These rights are real and enforceable — not just words on a page.

Data Retention & Deletion

Hoki178 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. Our principle is straightforward – when data is no longer needed, it is deleted or anonymised.

7.1 General Retention Period

• Active Account Data: Retained for as long as your account remains active on hoki178.
• Closed Account Data: Following account closure, hoki178 retains certain records for a minimum of 5 years to meet anti-money laundering compliance requirements and applicable tax reporting obligations.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of 7 years for financial audit and legal compliance purposes.
• Security Logs: Access and security logs are retained for 2 years to support investigation of security incidents if required.
• Marketing Data: If you have consented to receive marketing communications, the relevant data is retained until you withdraw that consent.

When data reaches the end of its retention period, hoki178 will securely delete or anonymise it using methods that ensure the data cannot be recovered.

Children's Privacy

The hoki178 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal information from children or individuals under the age of 18.

If you become aware that someone under the age of 18 has successfully registered a hoki178 account or provided us with personal information, please contact the hoki178 support team immediately at support@hoki178.wine. We will take prompt action to close the account, delete all associated information and, where applicable, refund any funds that were deposited.

Amendments to the Privacy Policy

Hoki178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or the services we offer. When amendments are made, the "Updated" date at the top of this document will be revised accordingly.

For significant and material changes to how we handle your personal data, hoki178 will notify you via an in-platform notification or by email before the changes take effect. This gives you the opportunity to review the updates and decide whether you wish to continue using our platform.

Your continued use of the hoki178 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the revised policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.

Contact Us About Privacy

If you have any questions, concerns, requests or complaints about how hoki178 handles your personal data, please don't hesitate to get in touch. Our team is ready to help you understand your privacy rights and resolve any issues promptly and transparently.

You can reach the hoki178 team through the following channels:

• Privacy Email: support@hoki178.wine – include "Privacy Inquiry" in your email subject line. We will respond within 2 hours on business days.
• Live Chat: Available directly on the hoki178 platform, 24 hours a day, 7 days a week. The fastest option for requests or questions that need an immediate response.

When contacting us regarding a privacy rights request (such as data access, correction or deletion), please provide your full name, hoki178 account number and a clear description of your request. This will help us process your request more quickly and accurately. All privacy rights requests will be handled within 30 calendar days.